At DIVINE local, we take customer satisfaction seriously, and we strive to provide you with the best possible experience. Refunds may be considered in the following circumstances to ensure that you receive the quality and service you deserve:

Defective or Damaged Products Upon Delivery: If you receive products that are defective or damaged upon delivery, we are committed to addressing this issue promptly. You may be eligible for a refund or a replacement, depending on the specific situation.

Non-Delivery of Products Within the Specified Timeframe: We understand that timely delivery is essential to your satisfaction. If your order does not arrive within the specified timeframe, we will investigate the matter and consider issuing a refund if necessary.

Failure to Provide the Agreed-Upon Services: When you engage our services, we aim to fulfill our agreements completely and professionally. If, for any reason, we fail to deliver the services as agreed upon, we will review the situation and may offer a refund or an appropriate remedy.

Refund Process

a. To request a refund, please contact our customer support team within 5 days of receiving the product or experiencing the issue. Provide your order number, details of the problem, and any supporting evidence.
b. Our team will review your request and communicate the outcome to you within 3 business days.
c. If your refund request is approved, we will initiate the refund process.

Refund Method and Timeframe

a. Refunds will be credited to the original payment method used for the purchase, unless it is not feasible or not permitted by the payment provider.
b. The timeframe for the refund to appear in your account may vary depending on the payment provider and the method of payment used. Typically, refunds are processed within 5-10 business days from the date of approval

Contact us

Please don’t hesitate to reach out to us through our preferred contact methods:

Email: divinelocal44@gmail.com

Instagram: @divinelocal